Focus and align your organisation

Are you clear about where you want to go and what you want to deliver? Are you engaging your teams and customers to deliver the results you want?  Are the leaders in your organisation working from a clear set of values?

We will take you through the strategic planning process, explore and bring together all possibilities, find catalysts for change and guide you through the change process.  We will show you how to define your culture and revitalise and energise your business by leading with purpose.

MortonPrescott can help you inspire your team, build customer loyalty, and improve sales through vision, values and strategy development, business and strategic planning, and business reviews.

You may want to:

• Look for opportunities to grow and improve your business
• Determine the purpose and future direction of your organisation
• Tackle new leadership or business challenges
• Decide priorities
• Get a fresh, independent perspective.

What you will gain:

• Focus and clarity – a clear direction
• An actionable strategy
• Develop critical measures
• Deliver profitable, sustainable change and growth
• Clarity around managing organisational development and change
• Leverage your strengths
• Reduce and remove barriers to growth
• More powerful collaboration.   

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Engage and inspire your people

Are those who are a part of your organisation energised and motivated to do their best to help you achieve your goals?  Does everyone understand how they can contribute to helping you reach those goals? Is everyone committed to the goals of your organisation and ready to make a difference?

We will help your organisation find your purpose, and build stronger stakeholder relationships with colleagues, customers, suppliers, shareholders, members, and donors.

We will help your people to be the best they can be through:

• Purposeful leadership – personal leadership and an aligned executive team
• Culture transformation
• Embedding values
• Personal change and development    
• Blended learning using the 70-20-10 model.

MortonPrescott does this through a unique combination of formal training, coaching and mentoring programmes, facilitated workshops, and integrated "real role" challenges.  We will help you increase your organisation's capability and confidence, and build trust, loyalty and commitment.  Your employees will be committed to the goals of your organisation and use their improved communication skills to become high performing individuals and teams.  You will build strong relationships with staff, suppliers, customers, and shareholders, resulting in increased loyalty and improved results.

We will help you as a leader tune into the leadership style and communication approaches that work best for your people.

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Increase customer satisfaction and loyalty

Are market research results and customer feedback integrated within your organisation’s plans?  Are the decisions you make about how customers are treated driven by your brand attributes?

We will support you as you build relationships with your key clients through client relationship programmes, customer experience enhancement, client engagement, and customer strategy and research. We will help you create a customer-centric culture and increase your brand value.

We are market leaders in:

• Customer experience evaluation and improvement to build customer loyalty
• Improving customer service and engaging staff in the journey
• Developing marketing and sales strategies
• Helping interpret research and feedback results to help you decide priorities and set goals       
• Having customer feedback integrated into your processes
• Improving the customer's experience by mapping their journey, tracking customer interactions, and identifying opportunities and barriers
• Equipping you and your team to execute on strategy
• Client relationship development and management  

Is your organisation ready for:

• Customer led growth
• Improved customer and stakeholder relationships and service
• Brand values that drive decisions about how you treat your customers
• Increased sales and more repeat business
• Competitor differentiation
• New market development
• Doing more with your existing resources
• Finding out more about your customers
• Planning customer strategy around existing research
• Aligning all employees with customers in pursuit of a common cause
• Making brand promises and then having your organisation keep them
• Having a consistent customer experience

We can show you what to focus on to get results, how to turn those priorities into action, and how to engage the team in the journey by harnessing the talents and energies of your people.

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Turn strategy into results

Do you have the resources to build momentum and deliver the sustainable results you seek?  Do you have the skills and tools to execute and measure progress and results?  Do you want to avoid the employees lament of “Here we go, another new strategy that won’t go anywhere” and turn this into an opportunity to energise your team around a common purpose?

Our speciality is:

• Strategy implementation and execution
• Change management – strategy, structure, process, measurement, and communication
• Project management
• Stakeholder management
• Providing the frameworks, tools and resources
• Facilitation
• Coaching and mentoring
• Training

We will help you and your organisation:

• Improve agility and responsiveness   
• Become more capable and motivated
• Transform your culture and give your organisation a sustainable advantage over your competitors
• Make things happen
• With integration in complex environments
• Build momentum and sustain progress

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